Accurx is a software provider, trusted by the NHS and chosen by us to help coordinate your care.
We will use AccuRx to contact you easily, manage your care remotely and offer you the best patient experience possible.
AccuRx SMS
This allows us to communicate with you quickly and conveniently and it also gives you a way of replying to us. It is very important you always update your mobile number.
AccuRx questionnaires
We may send you a questionnaire via SMS which will help us to screen and monitor you as a patient.
Sending you a Medical or administrative survey helps us collect simple, structured responses about your health and wellbeing.
AccuRx Self – book
This enables us to invite you to self-book appointments for specific slot types such as smears or a particular blood test. By booking via the self book system, you will receive an appointment reminder which will also give you the option to cancel via a link.
Self book helps us to save time and improve access to care.
AccuRx video calls
You will be able to receive video calls one to one with a clinician and avoid unnecessary travel.
AccuRx Patient Triage
AccurX Patient Triage runs alongside our phone system, giving you choice on how you contact us. This service is for non-urgent medical and admin requests. We want to make sure patients are getting the advice they need at the right time from the right person the first time they contact the surgery.
You will be able to;
- Request a doctor's note
- Request a fit (sick) note
- Ask questions or get an update on a referral
- Request your Repeat Prescription
- Follow-up on Test Results (Blood Test, Scans, etc.)
- Any other advice or information that is not medical related
- Access information about Self referrals
- Submit medical requests
How do I access Accurx?
There will be links on our website which you can access via a computer, your tablet or smartphone.
What if I do not have access to the internet or struggle to complete forms?
This is an additional service that works alongside our current phone system and you will still be able to call the practice as you can do at the moment.
What should I do if my request is urgent?
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Call 999 for life-threatening emergencies (chest pain, breathing problems, stroke symptoms, collapse, severe bleeding).
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Call NHS 111 if you need urgent medical advice but it’s not an emergency, or you’re unsure what to do.
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Use Accurx for urgent but non-emergency requests that can safely wait for a same-day or next-working-day response.
Accurx is not monitored 24/7 and must not be used for emergencies.
If in doubt:
Emergency = 999 | Urgent advice = 111 | Routine/urgent request = Accurx
How long will it take to fill in the form?
For medical queries, if will take approx. 5minutes. For administrative or simple issues, it is shorter
How long will it take to hear from the practice?
All requests will be acknowledged within 2-3 working days
The surgery will contact you as you requested either by text, email or a phone call. You may be offered an appointment or advice, to arrange care from an appropriate healthcare service in the community that we work with, such as a social prescriber, pharmacist, nurse etc.
What if I don’t feel comfortable sharing information over the internet?
We will still be offering the same phone access or face to face contact with our patient advisors we are happy to help in the usual way
Useful links
Patient Triage via NHS app
https://support.accurx.com/en/articles/6592599-patient-triage-nhs-app-patient-guide
Patient Triage patient guide
https://support.accurx.com/en/articles/5390855-patient-triage-patient-guide
AccuRx for patients
https://support.accurx.com/en/collections/2279595-accurx-for-patients